We want you to love our products as much as we do but understand that sometimes a product doesn’t work out. NO NEED TO WORRY! We accept all returns for refund or exchange within 30 days and even provide a prepaid return label!* Before your submit your return, have you had a chance to review our installation instructions? We offer a very detailed overview of installation tips and cover our most frequently asked questions in great detail. Be sure to check it out!
Products that have been produced to custom measurements are not eligible for return.
We are human, and if we ship the wrong item, or a damaged item, we will refund or replace as quickly as possible.
Since we bear the initial shipping costs as well as the return shipping, we will impose a 20% restock fee for returns. Any products that are returned used or altered will be held to a restock fee of no less than 50%.
Click this link if you ordered from this website. Click this link if you ordered from Etsy. Then enter your order number and shipping zip code, fill in the forms, and print your return label! *Please note, we are only able to offer return labels for domestic orders. International orders should click herefor return instructions.
Have questions about your product or installation? Want to talk about your project or get ideas for your next project? We'd love to chat. Call our customer service line at 404-228-6329. If you happen to get our Sean Connery impersonator on the machine, just leave a message. I'll get back to you as soon as I can - I'm probably out in the warehouse packing up an order. But all of us have installed Instant Granite in various homes and would love to talk through any questions you may have. Thanks for supporting small businesses!